Please Play Responsibly

Please Play Responsibly

Rkgg is committed to a safe and lawful online gaming environment. This policy governs the provision of tools and processes designed to help players manage session time, spending, and access to the platform in accordance with applicable laws and licensing requirements.

Underage Gaming

Rkgg operates a strict age-verification regime. Participation is restricted to individuals who have reached the minimum legal age in their jurisdiction. Any account identified as held by a person underage will be suspended or closed, and funds returned in accordance with applicable law and policy.

Self-Assessment and Early Warning

An confidential, self-assessment questionnaire is available to help you gauge risk. Answer honestly to determine whether your gambling behaviour may be creating problems. If you indicate indicators of risk, follow the guidance in this policy or seek professional guidance.

Limits and Control Tools

Rkgg provides several practical controls to help you manage gambling activity:

  • Deposit limits: Set a maximum amount you may deposit per day, week, or month. Restrictions apply immediately when increased; when you reduce limits, changes take effect after 48 hours. To set or modify, contact customer support.
  • Loss limits: Set a maximum loss per selected period. Increasing restrictions take effect immediately; reducing restrictions apply after 48 hours. To establish, contact support.
  • Time and session reminders: Optional on-screen reminders after 15, 30, 45, or 60 minutes of play; you may continue or log out when prompted.
  • Self-Assessment follow-up: If your results indicate risk, follow the guidance in the Help Centre and consider limiting tools.

Cooling-Off, Suspension and Self-Exclusion

Rkgg provides progressive breaks from play:

  • Cooling-off: A temporary break of 24 hours, 48 hours, or 7 days, applicable to the account only.
  • Temporary suspension: A block of 30, 60, or 90 days from gambling and deposits, applicable to the account only.
  • Self-exclusion: Indefinite exclusion, or a fixed-term exclusion; during any exclusion, access to gambling and deposits is prohibited, and marketing communications are halted. If you require an extension or cross-account exclusion, contact support to apply.

Account Access and Security

Protect your account. Do not share usernames or passwords; log out after use; do not enable auto-fill on shared devices; monitor for unauthorized activity. If you suspect unauthorized access, contact support immediately.

Support and External Help

Rkgg provides around-the-clock customer support for responsible gaming matters. If you believe your gambling behaviour requires external assistance, you may contact independent, reputable organizations that specialise in gambling support. Access to these services is available in the Help Centre.

Implementing and Adjusting Limits

  1. Log in to your account and navigate to the Limits or Exclusions area in the My Account section.
  2. Choose the limit type (deposit, loss, or session time) and set the desired threshold and period.
  3. Confirm; changes take effect immediately for some limits, or after the applicable processing period. To revoke or modify, contact support.

Privacy and Compliance

Rkgg complies with applicable data protection laws and licensing conditions. Personal data is processed and stored in accordance with our Privacy Policy and AML/CTF policies as required by applicable jurisdictional law.