Privacy

Scope and Applicability

Rkgg operates an online gambling platform accessible via our website and mobile applications. This Privacy Policy describes how we collect, store, use, and disclose personal data in connection with your use of our services, and your rights in relation to that data.

Information We Collect

  • Identifying information: full name, date of birth, gender (where provided).
  • Contact details: email address, postal address, telephone number.
  • Account credentials: username, password, security questions and answers, and related authentication data.
  • Financial information: payment method details, transaction history, and billing information necessary to process bets and payments.
  • Identification and verification data: government-issued identity documents, proof of address, and other documents required for age and identity verification (Know Your Customer).
  • Account and activity data: country, preferred language and currency, device information, IP address, browser type, operating system, timestamps of activity, wagering history and interactions with our platform.
  • Communication records: messages and inquiries you submit to our support channels, and records of responses.
  • Marketing preferences: opt-in status and communication preferences for promotions and updates.

How We Use Your Information

  • To provide and manage your account, process bets and payments, and deliver the services you request.
  • To verify identity and age, comply with regulatory requirements, and conduct anti-money laundering and fraud detection and prevention measures.
  • To maintain security, protect against unauthorized access, and monitor for suspicious or prohibited activity.
  • To communicate with you about your account, transactions, and service updates; to respond to inquiries and provide customer support.
  • To perform data analytics, product development, and service improvements, including personalizing content and offers where permitted by law.
  • To conduct marketing activities with your consent or as otherwise permitted by applicable law; to manage sweepstakes, promotions, and loyalty programs.

Legal Bases for Processing

  • Necessity for the performance of a contract or to take steps at your request prior to entering into a contract (e.g., to provide services you request).
  • Compliance with applicable legal and regulatory obligations (gambling regulation, anti-money laundering, tax reporting).
  • Legitimate interests, such as security, fraud prevention, network integrity, and improving our platform. Where required by law, we will obtain your consent for processing activities such as direct marketing.
  • Consent for processing activities where consent is legally required or preferred for a particular use case.

Sharing of Your Information

  • Service providers and processors engaged by Rkgg to perform payment processing, identity verification, hosting, analytics, customer support and other operational functions.
  • Regulators, law enforcement, and other authorities when required by applicable law, regulation or legal process or to protect our rights and the rights of others.
  • Affiliates, successors, or participants in corporate transactions (e.g., mergers, acquisitions, or transfers of assets) where your information may be an assigned asset.
  • Third parties in a de-identified or aggregated form that does not identify you individually.

International Transfers

We may transfer personal data to processors and entities located outside your jurisdiction, including countries that may have different data protection laws. In such cases, we implement appropriate safeguards and rely on data transfer mechanisms to ensure adequate protection of your data in accordance with applicable law. By using our services, you acknowledge and consent to these transfers where necessary for the purposes described in this Policy.

Data Retention and Deletion

We retain personal data for as long as necessary to provide our services, fulfill our contractual obligations, comply with legal and regulatory requirements, and resolve disputes. In general, records related to account activity, transactions, and identity verification are retained for the duration of the account and for a period consistent with applicable regulatory obligations, after which data may be anonymized or securely deleted.

Security of Your Data

Rkgg employs technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, or access. These measures include encryption of data in transit and at rest, access controls, routine security assessments, secure data centers, and activity logging. Access to personal data is restricted to authorized personnel with a legitimate need to know.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the platform, analyze usage, personalize content, and support marketing efforts. You may manage cookie preferences within your device or browser settings. Disabling certain cookies may affect the functionality of the platform.

Your Rights

  • Right of access: obtain confirmation of whether we process your data and access to your data.
  • Right to rectification: request corrections to inaccurate or incomplete data.
  • Right to erasure: request deletion of personal data where legally permissible.
  • Right to restriction of processing: limit processing in certain circumstances.
  • Right to data portability: receive your data in a structured, commonly used, and machine-readable format.
  • Right to object: oppose processing based on legitimate interests or direct marketing.
  • Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact our Privacy Office at privacy@rkgg. We will respond within a reasonable timeframe, typically within 30 days, and may request information to verify your identity before processing a request.

Age Verification and Responsible Gambling

We enforce age verification and identity checks to ensure compliance with minimum gambling age requirements and to prevent underage participation. If verification cannot be completed, we may restrict or suspend access to certain features until verification is achieved. We maintain ongoing monitoring for suspicious or fraudulent activity as part of our risk management framework.

Marketing Communications

We may send promotional communications only with your consent or where legally permitted. You may opt out at any time by adjusting your preferences in your account settings or by following the unsubscribe instructions in our communications. Even after opting out, we may send transactional messages related to your account or our services.

Children's Privacy

Rkgg does not knowingly collect personal data from individuals under the applicable gambling age. If we become aware that a minor has provided personal data, we will take steps to delete that information and, where required, obtain verifiable parental consent before processing related data.

Changes to This Policy

This Policy may be updated from time to time. We will publish the revised policy on our platform and indicate the effective date. Material changes will be communicated in a manner consistent with regulatory requirements and user communications.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact: privacy@rkgg. You may also submit inquiries through our designated data protection channels as provided on our platform.